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Patient Complaint & Grievance

Patient Complaint & Grievance Procedure : Submint via Homepage, Submit in complaint box, By phone or in person, In Writing by mail - Classify and reviw complaint / griwvance by type - Notify relevant department - Receive response from department : Classify cause analysis of complaint / grievance - Report to Director of Hospital : Respond to person(s) filing complaint / grievance - Notify all departments : Report to management directors and notify corrective action taken Patient Complaint & Grievance Procedure : Submint via Homepage, Submit in complaint box, By phone or in person, In Writing by mail - Classify and reviw complaint / griwvance by type - Notify relevant department - Receive response from department : Classify cause analysis of complaint / grievance - Report to Director of Hospital : Respond to person(s) filing complaint / grievance - Notify all departments : Report to management directors and notify corrective action taken

File online : "Voice of Customer" on the hospital website ( www.cnuhh.com )

File by form : postcard at Customer Comment Box installed in the hospital

Quality Improvement Department
Phone : 061) 379-7570
Fax : 061) 379-7569